IKE 3 & MapSight Support Resources

The following customer resources are in support of the IKE 3 &  MapSight products. If you have any questions, please contact our customer support team.

Contact Support

Phone: +1 720 381 1634
Toll-free: +1 844 445 3477 ext 3

Email: support@ikegps.com

6:00 am to 6:00 pm (UTC -07:00)
Monday – Friday

CONTACT US >>

IKE 3 Software Downloads

IKE 3 Desktop Software

Version 3.5.29
Release Notes: This release includes the IKE O-Calc Pro and SPIDA Calc Integration

Note: Desktop 3.5.29 must be used with Tools 6.5.0. The settings used in previous Desktop versions will not be saved and will have to be updated. Once Desktop 3.5.29 has been installed go to tools/settings/integrations and check O-Calc Pro Integration Enabled.  You may also uncheck any all the reports not required. Check the Data directory and the other settings to suit your requirements. Desktop version 3.5.29 allows deployment of forms prior to version 6.5.0.

Download IKE 3 Desktop v3.5.29 >>

Version 3.5.2
Release Notes: This release includes IKE branding changes only.

Note:  Desktop 3.5.2 must be used with Tools 6.5.0. The settings used in previous Desktop versions will not be saved and will have to be updated. Once Desktop 3.5.2 has been installed go to tools/settings and uncheck all the reports not required. Check the Data directory and the other settings to suit your requirements. The photo measure annotation truncated issue has been fixed. Desktop version 3.5.2 allows deployment of forms prior to version 6.5.0.

Download IKE 3 Desktop v3.5.2 >>

IKE 3 Tools Software

Version 6.5.0

Release Notes: This release includes IKE branding changes only. 

Note: We have updated the folder structure used by IKE Tools 6.5.0. To use Tools 6.5.0 you will need to install and use IKE 3 Desktop 3.5.0 to re-deploy all custom forms.  To re-deploy custom forms from Desktop 3.5.0 to Tools 6.5.0:  Open the form in Desktop 3.5.0 and select the ‘deploy form’ icon or select file/deploy form.

WARNING – Please check your license maintenance expiry date. If you download IKE 3 Tools software, which you are not entitled to, you will only have limited IKE 3 usage before the demonstration will expire. The entitlement date is in the release notes for each version. If you do not know your license maintenance expiry date please contact ikeGPS support with your devices serial number (G100XXX).

 

Download IKE 3 Tool v6.5.0 >>

This software is specific to the IKE 3 Tools and you must have the device to install.

Microsoft Windows Mobile Device Center

IKE 3 requires Microsoft Desktop software to communicate with the PC. If you have any connection issues between your IKE 3 device and your PC, install the latest version of Microsoft Device Center.

MapSight Software Downloads

MapSight Desktop Software

Version 3.4.0
Release Notes

Click here to review the release notes for MapSight Desktop v3.4.0

Download

Download MapSight Desktop v3.4.0 >>

– or –

Launch MapSight desktop on your desktop. Select the Update Available tab in the toolbar and follow the prompts to download and install.
Guidance for Chrome Users

If you see the following message, please do not click discard. Instead click the drop arrow and continue the download process. This occurs because we zip our installers and chrome detects that as a potential risk.

downloadwarnings

MapSight Tools Software

WARNING
Please check your license maintenance expiry date. If you download MapSight Tools software, which you are not entitled to, you will only have limited MapSight usage before the demonstration will expire. The entitlement date is in the release notes for each version. If you do not know your license maintenance expiry date please contact ikeGPS support with your devices serial number (G100XXX).

Version 6.4.0
Release Notes – This software is specific to the MapSight Tools and you must have the device to install.
Click here to review the release notes for MapSight Tools v6.4.0

Download

  1. Review the MapSight Tools updating instructions prior to installing a new version of the MapSight tools. Click here to review and download the instructions.
  2. Download MapSight tools v6.4.1 >>

Microsoft Windows Mobile Device Center

MapSight requires Microsoft Desktop software to communicate with the PC. If you have any connection issues between your MapSight device and your PC, install the latest version of Microsoft Device Center.

IKE 3 User Instructions

IKE 3 User Guide

IKE 3 User Manual

IKE 3 Fieldcraft Guide

IKE 3 Tri-Pod Quick Start Guide

MapSight User Instructions

MapSight User Guide

MapSight User Manual

MapSight Fieldcraft Guide

MapSight Tri-Pod Quick Start Guide

IKE 3 Training Videos

The following training videos are for IKE 3 and MapSight customers.

Module 1 - The Purpose of IKE 3

 

Module 2 - Introduction to the IKE Device

 

Module 3 - Planning your Deployment

 

Module 4 - Introduction to the IKE Desktop Software

 

Module 5 - Basic Fieldcraft

 

Module 6 - Advanced Fieldcraft

 

Module 7 - Annotation and Height of Attachments

 

Module 8 - Integration with O-Calc Pro

 

Module 9 - Integration with SPIDACalc

 

IKE 3/MapSight Tips and Tricks

Doc: Maximizing Battery Life in the Cold Weather

Tips on how to maximize battery life when using device in cold weather.

Download >>

Doc: Updating the Tools on the Device

Updating-MapSight-Tools-300x231
Instructions for updating the MapSight device software.

Download >>

Doc: Connecting the MapSight device to Windows 8


Follow these steps to connect the MapSight device to Windows 8.

Download >>

Doc: Tripod Care Tips

The tripod is an important accessory that should be used with the MapSight device to provide stability and accuracy.  Review some suggested tips in how to care for the tripod to maximize results.

Doc: Customized Forms – Planning for the Needed Output

Pre-planning is key to ensuring all the information required is captured in the correct format for projects, such as pole modeling, CAD software or GIS databases.  Review the latest tech tip on this topic, which may prevent having to send a team back to the field and collect the data again.

Doc: How to Apply a Screen Protector to the Device

It is important to protect the touch screen of your GE MapSight device with a screen protector. The constant use of a stylus, particularly in high use areas such as the “OK button”, can cause damage or scratching of the screen which can be prevented with a screen protector.

To avoid damage, only use the stylus that came with the GE MapSight device and a screen protector that fully covers the screen. Replacement of the MapSight screen protector is required maintenance every three months or sooner, if receiving excessive use.

Download the instructions for applying a screen protector to your MapSight device.

Doc: How to Copy Files From the SD Card

The easiest way to copy files from the MapSight Device to your computer is by using a USB Interface cable (USB mini to USB standard) and MapSight Desktop software. However, if you need to copy the files directly from the SD card; you can use the SD card slot in your computer and File Explorer in Windows.

Read this tech tip to learn how.

Doc: Understanding Terminology with IKE Devices

We now offer two variations of the IKE solution. With the evolution of the product, there has been some modifications to our terminology within the FORM interface to be more aligned with industry standards. We offer this document to help clarify the changes.

Read this tech tip to learn how.

Video: Understanding Calibration for the Device

Video: Measurements when Base of Pole is not Visible

Video: Tips for Capturing Quality Positioning Information

Make sure you’re maximizing results when capturing positioning information with your MapSight device. Watch this recorded webinar as our solution team share some tips and review some easily overlooked basics that can have a direct impact on the quality of the positioning information captured in the field.

Topics covered include:

  • GPS 101 – Understanding the basics
  • Use of the compass & overcoming obstacles
  • When and how to use the Local Point tool
  • Problems that may occur – and how to overcome them

 

Webinar: Ensure Your Crews are Getting the Most Out of MapSight

Five Tips on How to Ensure Your Crews are Getting the Most Out of MapSight Tools and Equipment.

 

Legal Documents

The following legal documents apply to IKE 3 and MapSight branded products.

End User License Agreement (EULA)

Warranty

30-day Money Back Guarantee

3rd Party Software Integration

Webinar: SPIDACalc & MapSight

SPIDACalc, is an industry standard software focused on utility pole structure design and analysis.  MapSight is an integrated mobile field-data collection and back-office photo measurement solution that collects location and dimension information for utility poles and other vertical structures.  Each of these solutions can stand alone, but together they weave a web that incorporates a complete solution from the field data collection to the pole engineering modeling.

Review this one hour webinar where we share details relating to the integration and the direct impact that can be expected on productivity for users.

 

Doc: SPIDACalc Integration Tool User Guide

spida_Calc-GE_SplashThis guide provides instruction on how to effectively manage data for direct integration with SPIDACalc.

Download >>

Webinar: PLS-POLE Integration

Watch this 30-minute webinar to review the integration capabilities of MapSight  with PLS-POLE modeling software by Power Line Systems.

PLS-POLE provides all of the tools a designer requires to design transmission, distribution, substation or communications structures.

Integration of MapSight captured data directly into PLS-POLE improves timelines and data accuracy. This webinar addresses:

  • How to use a MapSight TrueSize image for modeling
  • How to locate the GPS data
  • How to “map” data to auto-populate when modeling a pole

 

Contact US: MapSight Form for O-Calc Pro

The MapSight Form for O-Calc Pro introduces some concepts and terms that are new to most MapSight users. To ensure a smooth transition, ikeGPS is providing web-based training in conjunction with the release of the MapSight Form for O-Calc Pro.