Video Summary

Scott shares how we continue to evolve and improve our customer experience, support, and training at IKE to help you get the most out of IKE’s solutions. Our growing support portal at support.ikegps.com features an expanding knowledge base — and a new chatbot that scans IKE support documents to quickly resolve questions. If it can’t find an answer, it seamlessly escalates to a support ticket. We’ve also launched a Lunch & Learn series, bringing in IKE experts to guide users through key features and solutions. Scott also highlights IKE’s extensive in-person and virtual training covering both our products and critical safety codes, including NESC and OSHA.